I Bought Coins, however was Never Credited? Support was ineffective, inconceivable to succeed in precise human. Their electronic mail additionally just isn’t monitored anymore. I already tried logging out and again in.
Basically no cash had been credited. I attempted the whole lot. READ THE TITLE. Support is ineffective! (NO WAY to succeed in a human.)
^^^ BEFORE anybody says “email them”, I ALREADY DID. They actually mentioned it’s not monitored and advised me to contact them in recreation.
^^^ And additionally BEFORE anybody says “why didn’t you make a ticket”? Well I DID. They gave me an automatic response, and did not even give me an choice to reply once more and ask for an actual human.
^^^ Finally, BEFORE anybody says to “log back out and log back in” you clearly did not learn the title. I clearly mentioned I attempted that!
Skip to the recap to see a simplified model of what occurred.
Ok so this is what occurred: (The numbers are for the order of steps I did)
1 – I attempted to purchase 5200 cash on my android telephone which is similar telephone I registered on, which did not work as a result of I received restricted on Google Pay.
2 – I downloaded the app on my iPhone. I attempted to purchase 5200 cash, the identical quantity. The app retailer then requested for a fee technique, since I by no means purchased something on my iPhone.
three – So in fact I then added my card. Right after exiting the add fee technique web page I discovered myself within the app retailer search space (the place I looked for the app). Then the acquisition affirmation instantly popped up. I gave my fingerprint and the acquisition went via.
four – AFTER the acquisition went via I tapped the highest left nook to return to the Pokemon Go app. (keep in mind I used to be within the app retailer after I was prompted to substantiate the acquisition, which I did). Surprise shock no cash!
5 – I attempted to make use of the in app assist, which mentioned to sign off and log again in. I did that and restarted my telephone. Still no cash! (Of course the “chat” choice just isn’t an precise human, however a bot.)
6 – So then I searched the web and located Pokemon Go’s so referred to as assist electronic mail. I emailed them explaining all the small print… solely to get a reply a couple of minutes later saying that electronic mail is not monitored.
7 – Finally I made a ticket, solely to see there isn’t a choice for lacking cash. I simply chosen register points however mentioned my concern with the cash. As anticipated, their “ticket system” was additionally an automatic response system… with no approach to request human assist!
A recap for individuals who need to save time:
1 – I could not purchase cash on my android telephone, the one I registered with.
2 – Instead I attempted to purchase the cash on my apple telephone, which I had so as to add a fee technique for.
three – After including a fee technique, I “confirmed” my buy within the app retailer, not within the app. For no matter cause after I added a fee technique it requested me to offer my fingerprint within the app retailer search space, NOT the Pokemon Go app.
four – Their assist is ineffective, all automated responses/articles (which do not even work!)
In different phrases, I cannot attain their assist to get my cash credited. Is there one other approach? I’ve a sense perhaps the app didn’t detect my buy since I confirmed it within the app retailer, however there may be nothing i can do.